At Fresh Woods USA (“we,” “us,” “our”), customer satisfaction is our priority. This Refund and Returns Policy explains the terms and conditions under which products purchased from the website may be returned, refunded, or replaced. By placing an order through our site, you agree to the terms of this policy.
1. Refund Eligibility
We accept returns within 30 days from the date of delivery for eligible products. To qualify for a return:
- The product must be unused, uninstalled, and in its original condition.
- All original packaging, tags, manuals, and accessories must be included.
- Proof of purchase (order confirmation or receipt) is required.
Items that show signs of damage due to wear, misuse, improper handling or unauthorized modification may not be eligible for return or refund.
2. Non-Returnable Items
Some items are not eligible for return or refund, including, but not limited to:
- Customized or made-to-order products
- Clearance or final sale items
- Gift cards
- Items damaged after delivery due to misuse or negligence
Where applicable, these exclusions will be clearly noted on the product page.
3. How to Initiate a Return
Please follow these steps to initiate a return:
- Contact our Customer Support team at:
1. Email: frehswoods27@gmail.com
2. Phone: +1-941-(888)-4217
- Provide your order number, product description and reason for return.
- If an item is damaged or defective, please include clear photos for review.
Once your request is approved, we will provide return instructions. Returns sent without prior approval cannot be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective product. Shipping damage or an error on our part.
We recommend using a trackable shipping service and purchasing shipping insurance. Fresh Woods USA is not responsible for items lost or damaged during return shipping.
5. Refund Processing
Once we receive and inspect the returned item, we will notify you of approval or denial of your refund.
- Approved refunds will be issued to the original payment method within 5-10 business days.
- Shipping charges will not be refunded unless the return is due to our error or a defective product.
- If the item is returned in a condition different from when it was shipped, a partial refund may be issued.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us within 7 days of delivery.
After verification, we will offer one of the following at no additional cost:
- Replacement of the item, or
- Full refund including applicable shipping charges.
7. Order Cancellations
Orders can be canceled before shipment by contacting our customer support team. If an order has already been shipped. It should be returned following the standard returns procedure mentioned above.
8. Exchanges
At this time we do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.
9. Policy Update
Fresh Woods USA reserves the right to modify or update this refund and returns policy at any time. Changes will be posted on this page and will apply to purchases made after the effective date.
10. Contact Us
If you have any questions regarding this Refund and Refund Policy or need assistance regarding returns or refunds, please contact us:
Fresh Woods USA
Email: frehswoods27@gmail.com
Address: 20240 NW 2nd Ave Unit# 9209 Miami, FL 33169
Phone: +1-941-(888)-4217